About the role

Are you passionate about transforming customer experiences through the power of data? Join Qatar Airways to lead our Customer Experience BI portfolio — transforming insights into action and helping drive smarter decisions, better service, and business impact.

In this role, you will drive the execution of Customer Experience Business Intelligence (CX BI) across a key portfolio, blending strategic thinking, advanced analytics, and cross-functional collaboration to influence decisions at the highest level. If you’re ready to create impact at scale and work at the heart of a global brand, we want to hear from you.

Role and responsibilities:

• Represent the CX BI team in stakeholder meetings and ensure timely delivery of portfolio objectives as directed by EDA leadership.
• Cascade data tools, methods, and insights across business units to drive efficiency and accountability.
• Lead process improvement initiatives using data-driven solutions to enhance customer experience, reduce costs, and unlock new revenue.
• Deliver CX insights and analysis to optimize operations and identify growth opportunities across touchpoints.
• Ensure a single source of truth by improving customer data reliability and applying robust governance practices.
• Share regular reports on customer satisfaction, emerging trends, and potential risks to guide decision-making.
• Maintain the credibility and accuracy of BI tools and dashboards to support fast, data-informed decisions

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About you

• Bachelor’s Degree or Equivalent with Minimum 8 years of job-related experience
• Strong understanding of CX BI, KPIs, and customer touchpoints, with the ability to translate complex issues and customer data into impactful dashboards and business intelligence tools.
• Proven data analytics and business intelligence background, with demonstrated experience in customer experience insights and commercial BI.
• Ability to design dashboards and tools tailored to different customer-facing functions (Cabin Crew, Ground Services, etc.) and translate data into actionable insights.
• Strong analytical skills and critical thinking ability to resolve complex issues using data-driven approaches.
• Experience in stakeholder engagement, with the ability to influence across multiple teams including cross-functional and dotted reporting lines (e.g., into CX or EDA leadership).
• Demonstrated experience in customer experience BI or related domains with exposure to front-line operations is highly desirable.
• Proficient in Microsoft Suite, Alteryx, Tableau, Power BI, and Google Cloud Platform.
• Strong command of the English language with excellent communication, presentation, and stakeholder management skills.
• Solid research and analytics foundation with the ability to uncover insights from large and varied datasets.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job220977