Ramp Process Improvement Supervisor

About Brussels Airlines

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa.

As proud ambassadors of Belgium, we bring the world to Belgium and the best of Belgium to the world: from collaborations with Michelin-starred Belgian chefs to our Belgian Icon aircraft adorned with national legends, we celebrate creativity and the amazing things our country has to offer.  

Ranked number 4 in 2025 in Randstad’s Employer Brand charts, we are driven by passion, ownership, team spirit, excellence and respect.

Who are we looking for?

As a Ramp Process Improvement Supervisor, you are a key member of the BRU Ramp Operations team. You ensure safe, efficient, and high-quality ramp operations by supervising and evaluating both internal processes and the performance of handling agents. You act as the go-to person for operational ramp topics, driving continuous improvement while safeguarding on-time performance and operational excellence.

Main tasks & responsibilities

• Monitor daily ramp operations, ensuring schedules and performance targets are met.
• Initiate and manage corrective actions to prevent service degradation and secure punctuality.
• Analyse delays, incidents, and service failures in real time; decide and communicate mitigating actions to minimize operational impact.
• Troubleshoot and act swiftly in complex situations, ensuring transparent two-way communication across all layers of staff.
• Guarantee continuity during irregular operations (e.g., industrial action, severe weather) by coordinating volunteers.
• Perform quality control checks based on safety and operational procedures.
• Gather and follow up on service-level data (turnaround management, baggage handling, de-icing, etc.).
• Represent Brussels Airlines in meetings with handling partners, reinforcing strong partnerships.
• Draft detailed, impartial reports on irregularities and propose process improvements.
• Observe, initiate, and follow up improvement opportunities, setting priorities and deploying action plans.
• Build and maintain strong relationships with airport users, authorities, and stakeholders.
• Coach external counterparts to ensure consistent quality across all ramp-related processes.

Your profile

At Brussels Airlines, we believe in making people grow. Therefore, we are not looking for white ravens: we are looking for people that match with our company’s goals and culture, and that can elevate us to even higher heights.

• Bachelor’s degree or equivalent experience.
• Minimum 1 year of experience in a supervisory airline operations role.
• Fluent in English, Dutch, and French.
• Profound knowledge of airport working practices, operational process flows, aircraft loading regulations, and weight & balance.
• Valid driving license (B).

Considered a plus:

• Knowledge of Altea FM and CM.
• Familiarity with Brussels Airport BRS system.

Your strengths:

• Strong organizational and leadership skills.
• Excellent communication and people skills.
• Stress-resistant, quick-thinking, and solution-oriented.
• Open, friendly, and guest-dedicated mindset.

What’s in it for you?

• Never a dull day: a challenging job in aviation, where entrepreneurship, collegiality and a hands-on spirit are at the heart of our approach. 
• Awesome colleagues: a talented, international team fully dedicated to soaring to new heights together in an empowering environment. Experience the combination of the freedom to make the role your own and excellent teamwork!
• Continuous personal and professional development: enjoy broad training possibilities in both the Becademy as in the Lufthansa Group network. Seize the opportunity to experience a colleagues job. Or take advantage of Lufthansa Group’s international career opportunities!
• Travel discounts: you and your family can explore the world at very attractive flight and hotel rates. And even for your friends you can fix special deals!
• A people-oriented environment with more than 3500 colleagues and more than 60 nationalities. At Brussels Airlines, there is room for everyone – but not for discrimination. Diversity and inclusion are celebrated, and we do everything to create a company culture that feels like coming home.

And of course, we offer the more general perks:

• An attractive salary, in line with your experience and competences, with a flexible reward plan that allows you to further optimize part of your salary
• CLA90 bonus and profit sharing when collective targets are met
• Meal vouchers 
• Eco vouchers 
• Health insurance for you and your family at favourable rates
• Pension insurance, including insurance coverage of 2 years in case of long-term illness
• “Benefits at work” employee discount platform
• 27 vacation days + extra seniority holidays

Recruitment process: Applicants will be contacted starting from October 2025.