Role Introduction
Reports to: Automation Development Lead
This role is responsible for supporting the IT Operations on all the development and support related to ServiceNow ITSM and ITOM modules.
Key Responsibilities
- Collaborate with business users, internal technology teams and external vendors to identify fit-for-purpose, reliable, secure and highly-scalable automation solutions under ServiceNow platform
- Analyse and translate user need into business and technical requirements, design, develop and ensure smooth implementation through collaboration with business and IT stakeholders
- Participate in Scrum activities in various roles such as Scrum Master, Product Owner and developers
- Design, build, test and deploy automation solution and/or prototype following best practices
- Work independently during programme and project execution to ensure successful, on-time delivery by anticipating dependencies and impediments, prioritizing tasks, making trade-offs between business needs and constraints and managing work time efficiently
- Facilitate collaboration with cross-functional stakeholders through clear communication and documentation
- Provide Level 2 support, troubleshoot on production systems and services
- Collaborate with other IT domains to drive innovation
- Support and maintain the monitoring systems
Requirements
- Degree qualifications (or equivalent education qualifications) in Computer Science, Computer Engineering, or related disciplines
- Minimum 5 years’ solid working experience in the IT industry and development role
- Excellent verbal and written communication skills
- Solid experience with full lifecycle of code development work
- Solid experience with Java script, Phytol, Ansible, Powershell, Restful API, JSON and XML
- ServiceNow related development experience is preferred
- Working experience in Agile and Scrum
- Familiar with cloud technology such as AWS and Azure
- Log analytic related experience
- Strong understanding of current technology concepts, trends and capabilities
- Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
- Strong troubleshooting skills; ability to identify patterns and generate ideas
- Well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
- Experience in collaborating with multiple cross-functional and geographically dispersed teams
- Ability to interact professionally with diverse groups of stakeholders
- Ability to handle multiple competing priorities in a fast-paced environment
- Excellent interpersonal and communication skills, strong verbal and written presentation skills
- Airline knowledge is beneficial but not a must
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
