Senior Employee Service Professional
Preston
15.64 per hour PAYE
6 Months
37 per week
Inside IR35

As a Senior Professional within Employee Services, you will be responsible for supporting a wide range of stakeholders across BAE Systems. This is a key position requiring excellent knowledge of Employee Services operations, company policies, and HR processes to ensure effective stakeholder support and delivery of high-quality service. The role holder will also support team-wide projects, all while maintaining a strong focus on customer service and continuous improvement.

Key Responsibilities:
• Support Team Managers and operational activity as required.
• Deliver excellent customer service individually and as part of a team.
• Act as the primary point of contact for internal and external stakeholders across multiple areas of specialism.
• Provide advice and guidance on complex queries relating to company policies and procedures.
• Support the development of best practice solutions in line with policy.
• Manage stakeholder expectations on service delivery timescales.
• Manage and process policy exception requests in line with approval processes.
• Undertake and support team-wide projects to develop the service.
• Produce complex severance and flexible working calculations across varying policies and terms.
• Handle sensitive situations with professionalism.
• Ensure data is processed in line with GDPR and internal policies.
• Collate, format, and produce ad hoc reports, as well as monthly volumes and metrics.
• Apply a continuous improvement mindset to processes, ensuring efficiency and effectiveness.

Required Skills & Experience:
• Strong knowledge of HR and People Services policies, processes, and their impact across business units.
• Detailed understanding of Employee Services operations and how the team works collectively.
• Skilled in problem-solving, communication, influencing, and stakeholder management.
• Able to manage change, prioritise effectively under pressure, and maintain high accuracy and compliance.
• Customer-focused, proactive, and adaptable with a positive approach.
• Builds credibility as a primary point of contact, providing guidance, coaching, and support to team members.
• Works effectively both independently and collaboratively, demonstrating strong organisational skills.

Morson is acting as an employment business in relation to this vacancy.