Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

Manages and develops appropriate standards policies and processes for end-to-end life cycle management of one or more infrastructure services.

• Manages a global team (of 8 people) and activities relating to business engagement and shared airport infrastructure capacity management for SITA.
• The role plays a key part in helping to define the strategy for a team that is responsible for shared, core and security infrastructure deployment. Infrastructure serves as the backbone for SITA products and solutions: we ensure that scalable, cost optimised, and secure infrastructure is in place to support them.
• The ability to communicate and to engage our stakeholders across the organisation is a critical part of this role.
• Alignment with both the SITA GEO Teams and the Business Units helps to ensure that strategy and execution meet requirements and lead to positive business outcomes.
• Develop and Implement Standards: Create and enforce standards, policies, and processes for the end-to-end life cycle management of one or more infrastructure services. Ensure these standards align with industry best practices and organizational goals.
• Strategic Planning: Collaborate with senior leadership to define the strategic direction for infrastructure services. Develop long-term plans that support business objectives and drive continuous improvement.
• Team Leadership: Lead and mentor a team of infrastructure professionals. Foster a culture of collaboration, innovation, and excellence. Provide guidance and support to ensure high levels of performance and engagement.
• Stakeholder Engagement: Engage with key stakeholders across the organization to understand their needs and ensure that infrastructure services meet business requirements. Communicate effectively to align expectations and drive successful outcomes.

• At least 5+ years’ experience in leading teams and with a strong background and understanding of the sales cycle, business development and stakeholder management.

Strong Communication skills

• The ability to communicate well across all parts and at all levels of the organisation. The majority of the communication will be with internal stakeholders but there will be some external and customer communication needed.

Strategic Planning

• The role involves strategic planning with our business stakeholders to set the direction for business growth and development initiatives.

Building Relationships and Stakeholder Management

• Building strong relationships with senior stakeholders is crucial to successful collaboration and to achieving positive business outcomes.

• Customer Centricity: Prioritize the needs and expectations of our customers in all strategic decisions. Ensure that infrastructure solutions are designed and implemented to enhance customer satisfaction and deliver exceptional user experiences.
• Technology Leadership: Stay at the forefront of technological advancements and lead the adoption of innovative solutions. Guide the team in leveraging cutting-edge technologies to optimize infrastructure deployment and management.

• Budgeting
• Capacity Planning & Management
• Cloud Computing
• Commercial Acumen
• Conceptual Thinking
• Conflict Resolution
• Contracts Management & Administration
• Cybersecurity Awareness
• External Resource Management
• IT Governance
• IT Industry: Trends & Directions
• IT Project Management
• Infrastructure and Technology Curious
• Innovation
• Managing Change
• Managing Risk
• Requirements Analysis
• Standards Procedures & Policies
• System and Technology Integration

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Developing Talent
• Impact & Influence
• Leading Execution
• Managing Performance
• Results Orientation
• Strategic & Commercial Thinking
• Teamwork
• Visionary Thinking & Leading Change

• University degree or equivalent. Where applicable a recognised professional qualification is desirable.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.