LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

The Senior Manager, Operations Systems and Platforms (internally known as Senior Manager, Operations Systems Design and Development) serves as the business and operational owner of key systems that support airline catering operations across facilities. This role is responsible for ensuring operational platforms perform effectively, support frontline teams, and evolve in alignment with business needs.

The role focuses on leading the ongoing evolution of airline‑oriented operational systems (such as GroundStar) and fleet telematics platforms (such as Verizon Connect), ensuring they respond to operational needs, deliver greater usability and value, and remain scalable as the business grows. While the Senior Manager partners closely with IT, vendors, and technical teams, the role does not perform software engineering or hands-on coding. However, a strong understanding of software development practices, system behavior, and integration concepts is expected to effectively guide decisions, evaluate solutions, and influence technical partners. Additional responsibilities include supporting other operations systems initiatives as required.

• Location: This is a U.S.-based remote role, with preference given to candidates located in the DFW area.
• Industry: Airline industry strongly perferred 
• Relocation: Relocation assistance is not available for this position.
• Work Authorization: Candidates must be authorized to work in the U.S.; sponsorship is not available for this role.

• Defines the future state architecture for operations systems, including modernization, consolidation, and integration strategies.
• Establishes design standards, configuration principles, and governance frameworks for operations tools.
• Manages relationships with system vendors, influencing product roadmaps and ensuring timely resolution of defects.
• Partners with IT and vendors to improve data flows, performance, and system interoperability.
• Identifies opportunities to streamline workflows, reduce manual processes, and improve system usability.
• Translates operational needs into system requirements and prioritizes enhancements based on business value.
• Oversees UAT planning, execution, and sign off for operations related releases.
• Analyzes operations data, system usage, and workflow performance to identify improvement opportunities.

• 5–7 years of experience supporting or managing enterprise operational systems across operations, supply chain, manufacturing, or logistics environments.
• Airline or airline catering experience strongly preferred, with a solid understanding of high-volume, time-sensitive operations. 
• Deep technical understanding of operations systems such as GroundStar, fleet telematics tools, etc... 
• Strong knowledge of end-to-end operational processes, including planning, execution, master data management, and associated controls.
• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority.
• Advanced expertise in system configuration, integration, troubleshooting, and data-driven problem solving.
• Excellent communication skills, with the ability to effectively bridge technical and operational teams.