Senior Officer, Ticketing Operations

Executive, Ticketing Operations

To handle reservations and ticketing functionalities by offering suitable solutions and product information to all walk- in customers with the utmost courtesy, ensuring that sales targets are achieved and procedures are consistently followed.

• Responsible of handling First Class, Business Class, Economy Class, Enrich Platinum, Enrich Gold, Enrich Silver and Enrich Blue Walk in passengers as per set standard.
• To manage Reservations & Ticketing, up-sell relevant products whilst maintaining customer satisfaction.
• To ensure customer issues are resolved by securing the relevant information and finding a suitable resolution.
• Ensure all daily sales collections and credit card sales are submitted before leaving the office for the day.
• To assist superior and provide support with respect to delegated tasks/ assignments.
• To deliver Genuine Malaysian Hospitality.
• To carry out any other task as assigned by Immediate Superior or to attend any meetings and/or assignments
• Taking on any tasks that may be assigned on an adhoc basis by superiors.
• Willing to be on a rotation basis within the CTO offices for staff based in CTO and within ATO offices for staff based at the KLIA Airport.

• Degree in Communication, Management or any related field and/or;
• Professional Certificate in any related field and/or;
• Diploma in Communication, Management, Administration or Any related field or;
• High school certificate (SPM/STPM).

• Airline, Travel agent or customer service field is an advantage.

• Good communication skills, both oral and written in English & Bahasa Malaysia.
• Must be able to work with minimal supervision, committed and have a strong sense of responsibility.
• Courteous and pleasant personality, positive attitude, team player.
• Excellent manners with required tact and diplomacy to handle customers professionally.