Job Description:

Can you turn complex challenges into actionable solutions that have a direct impact on customer success?
What if you could combine your product management expertise with commercial strategy to shape the aircraft provisioning landscape?

If this sounds like the challenge you’ve been waiting for, we want to hear from you. We’re looking for a Service Manager to join our Provisioning Services department and lead the charge in shaping our commercial offers and expanding the scope of our provisioning spares packages

The position will be located in Copenhagen, Denmark.

What the job is

At Satair, our customers rely on us to help them operate their aircraft with maximum efficiency and minimum cost. A critical part of this mission is ensuring that they have the right materials at the right time to support seamless operations. The Provisioning Services department is central to this effort, providing fully integrated solutions that span the entire customer lifecycle - from the selection of spare parts to the sales and delivery of spares services. We collaborate closely with Satair and Airbus Customer Services to deliver unparalleled service, meeting our customers’ unique needs.

As a Service Manager, you will lead the creation and management of commercial offers for provisioning spares packages, playing a key role in shaping our product portfolio to meet evolving customer demands. You will work closely with the Satair Account Director to promote and quote provisioning spares packages, including the development of both standard and customized offerings. 

In your role, you will take the lead in the creation of commercial offers, driving the development of business cases and commercial proposals in response to customer requests. This involves ensuring that our provisioning packages align with both technical and financial expectations. Additionally, you will oversee product management, where you&39;ll specify and manage dashboards that monitor operational and financial performance. You will also lead efforts for root cause analysis and play an integral role in supporting the AOP and forecast processes.

Operational excellence will be a key aspect of your responsibilities, as you work to drive continuous process improvement, ultimately enhancing customer satisfaction through smarter, more efficient product offerings. 

A customer-centric approach will be at the heart of your work, balancing strong customer relationships with a deep understanding of both operational and financial performance to ensure that the products we deliver are truly aligned with the evolving needs of our customers.

Travel days to be expected are 10 per year.

How you will contribute to the team

We are looking for a highly motivated professional to join our dynamic and international team. The ideal candidate will hold a university degree in business administration and have over three years of professional experience. 

A strong customer mindset is essential, and prior experience in Product Management and/or Customer Services is highly desirable. Candidates should have a solid understanding of spares and logistics processes, along with expertise in Airbus services.

The role requires strong analytical skills, particularly in spare parts planning, pricing, and provisioning, as well as proficiency in G Suite applications and the Skywise platform. Fluency in English at a negotiation level is a must, while an additional language would be an advantage. 

We value strong interpersonal skills, as the ability to build and maintain relationships with both internal and external stakeholders is critical to success in this role. The ideal candidate will be open-minded, eager to learn, and passionate about working in a customer-focused environment. 

Ready to take your career to new heights? Apply today and help us define the future of aircraft provisioning!

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!  

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday &43; senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

Please send us your application no later than 7th of May 2025 to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.