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Language Requirements

English and French are required / Le français et langlais sont requis.

Flexible Work Agreement Type

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Job Summary

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Lead National Operations Centre (NOC) projects of local and national scope as well as monitor and evaluate tactical implementation of Air Traffic Flow Management initiatives.
• Monitor and analyze the Air Navigation System, alerting senior management of high-profile events and events that may generate complaints from customers and/or the general public.
• Coordinate all Open Skies Treaty flights with the Department of National Defense, Transport Canada Aviation Operations and ensure that NAV CANADA is able to support the mission plan of the foreign military aircraft.
• Be responsible for resolving conflicts with planned or approved civil altitude reservations or special use airspace through Open Skies Treaty flights and provide recommendations during special events.
• Liaise with the regulator, customers, military, policing, border agencies, and other security agencies, both domestically and internationally.
• Develop and implement operational contingency plans within the area of Air Traffic Flow and coordinate tactical contingency operations in response to periods of labour unrest/disruptions or national emergencies.
• Provide functional advice and guidance and monitor planned traffic, advise Area Control Centre’s (ACCs) of potential volume issues that could affect safety and efficiency.
• Provide national leadership in Air Traffic Management Initiatives (TMI) and changes during a national emergency.
• Chair multiple daily National Operations Centre (NOC) Planning teleconferences and webinars focusing on the daily operations at all seven Flight Information Regions (FIRs) with internal and external stakeholders.
• Act as company representative on the multiple daily Strategic Operations Plan teleconference held by the FAA.
• Create and send a daily report to senior management summarizing all the events that have an impact on the Air Navigation System.
• Provide itinerant movement data to senior management to view and track trends in aircraft movements.
• Act as the first point of contact with Transport Canada to respond rapidly to high profile actions (such as ESCAT, HIJACK, aircraft fleet groundings, airline shutdowns, etc.) and communicate directly to NAV CANADA facilities ensuring comprehension of, and immediate compliance with such directives.
• Act as a collection point for all information impacting service delivery, maintaining a high level of situational awareness and providing briefings to concerned parties as required.
• Act as the National ATS Operational Duty Manager, receiving all notifications of cases likely to attract national media attention, such as incidents involving death due to an aircraft accident, or any other irregular development as outlined in ATSAMM. Determine the necessary next step actions, including notification of senior management.
• Monitor social media and news outlets for potential media events that may affect NAV CANADA’s brand and provide context and information to the AVP ATS Service Delivery, Director Communications, and Manager Media Relations.
• Represent NAV CANADA at meetings involving external agencies both domestic and international, customers, vendors, and members of academia.
• Be a critical member of the National Emergency Management Team (NEMT) providing a direct operational connection.
• Provide operational interpretation of Air Traffic Flow Management (ATFM) policies, NOTAMS, standards, and procedures and identify need for, and recommend improvements to ATFM operating procedures.
• Operate in a team to ensure the highest standards of safety and quality services are maintained in accordance with legislated regulations and company operational policies, standards, and procedures as enunciated in ATS MANOPS and related bodies of procedures.
• Identify, recommend, and direct implementation of new technologies for improvements.
• Identify training and development requirements for staff. Manage the on-the-job training of staff.
• Responsible for creating Aviation Occurrence Reports for all National outages affecting Air Navigation Services. Liaising with Transport Canada Aviation Operations

What you bring:

Education:

• Bachelor’s degree in an aviation related field or an equivalent combination of experience and training.

Experience:

• 8&43; years experience in the following aviation operations areas:
  • airline dispatch, pilot, airport management, customer relations, or other ATS/aviation related discipline.
• Experience working in an ANS environment, for example: ATS provision, airline dispatch, pilot, airspace planner/design, or ANS customer relations.
• Experience working in collaboration and facilitation of discussion to reach consensus amongst team members with various backgrounds and perspectives.

Knowledge:

• Knowledge of the flow of flight data and its application within the ANS environment.
• Knowledge of ATS policies, standards, procedures, flow management automated systems (basic), and equipment including Traffic Flow Management System (TFMS), Flight Schedule Monitor (FSM), Daily ATFM Reporting System, etc.
• Familiarity with the aviation transportation industry, the nature of air traffic, possible system constraints, and potential impact to NAV CANADA’s customers.
• Knowledge of Air Traffic Flow Management such as: Flight Schedule Monitor, Enhanced Substitution Module, NavCan Link, Passur Regional Diversion Manager, Airport Movements Ground Monitor, Tower Aircraft Movement, staffing requirements and management of NAV CANADA Operational Information System, NAV CANADA Campfire, Coded Departure Routes, etc.)

Abilities:

• Ability to deliver Air Traffic Services utilizing a collaborative decision-making approach with multiple stakeholders including Airport Authorities, Airlines, General Aviation, Canadian Meteorological Aviation Centre, Traffic Management Units, Shift Managers, Transport Canada, etc.
• Ability to understand and communicate airport and aircraft performance restrictions including, but not limited to, approach limits, crosswind limitation, aircraft restrictions, NOTAM restrictions and impacts, airport construction projects.
• Ability to understand weather patterns on a national and regional level and anticipate developing weather systems and communicate the requirement of reducing Airport Arrival Rates based on forecast conditions.
• Ability to disseminate, communicate, and formulate an action plan based on Terminal Area Forecasts, Graphical Area Forecasts, Traffic Flow Management Convective Forecasts, Sigmets, Airmets, Pireps, Volcanic Ash Advisories, National Hurricane Centre Advisories.
• Ability to assess the relative significance of information.

How others describe you:

• Excellent communication skills, both written and oral, with all levels of management.
• Excellent organization skills and ability to handle and prioritize multiple tasks.
• Excellent interpersonal skills and a collaborative leadership style.
• Excellent attention to detail.
• Demonstrated ability to influence at all levels and build consensus amongst stakeholders towards a common goal.
• Tact, diplomacy, and courtesy in matters affecting both operational effectiveness and customer concerns.

Working Conditions:

• This position is based at the Ottawa ANS and is classified as an onsite position. This position is not eligible for a flexible work arrangement.
• Occasional travel required.
• Shift work required.
• This position is subject to top secret security clearance checks.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive or business critical in accordance with NAV CANADA’s Drug and Alcohol policy.