Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
 
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
 
Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

The Senior Manager of IT Application Development will be pivotal in leading a team dedicated to developing transformative solutions for our Flight Ops and Inflight Crew Scheduling business teams. This position will drive technological advancements and drive the modernization strategy for the back end services of the uCrew application, the primary tool these business teams use. As a leader, you will have exceptional leadership and communication skills and a deep understanding of driving organizational change, Agile development, and solutions architecture.

Leadership and Team Management

• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning
• Provide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operations
• Establish goals for the team and individuals, including performance reviews and career and performance plans
• Plan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlines
• Evaluate and suggest improvements to the organizational structure, roles, and responsibilities

Communication and Stakeholder Management

• Engage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirements
• Collaborate with Uniteds business and IT leadership teams and product subject matter experts to establish the products long-term vision, goals, and strategy
• Develop multi-year product development strategies and tactical plans
• Share knowledge and work together to generate innovative solutions to problems
• Align with business partners on delivery success criteria and ensure technology solutions follow architectural standards
• Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning review
• Foster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiatives

Budgeting and Resource Management

• Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needs
• Track and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the team

Strategic IT Planning and Execution

• Evaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutions
• Identify technical obstacles early and collaborate closely with the team to find innovative solutions
• Responsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutions
• Ensure that Agile methodologies are implemented following best practices and that continuous improvements are made as needed
• Also, ensure compliance with code scanning and other security protocols during development and release

• Bachelors degree in Information Systems, Computer Science, Engineering, Business Administration, or other related field
• 7+ years of relevant experience
• Proven experience leading and developing IT teams, with a strong focus on leadership, mentorship, and team development
• Experience implementing SaaS solutions or building applications using AWS cloud or similar
• Leadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key stakeholders
• Outstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
• A mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practices
• Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes
• Well-versed in Agile development and requirements management processes
• Strong oral and written communication skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree
• Understanding of system architecture principles, including the ability to design scalable and reliable solutions
• 5+ years of AWS Cloud experience - Document DB (MongoDB), ECS and Kafka
• 5+ years of Application development (.Net, Java, or other modern language)
• Experience with ODM (Operational Decision Maker) implementation and configuration
• Experience managing applications for Crew Operations, Network Operations, Crew Planning, etc.
• Experience leading initiatives with Collective Bargaining Agreement and/or FAA Compliance