Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This role directly supports the teams who are laser-focused on running a safe and reliable flight crew operation
• The Senior Manager has opportunity to help improve not only the airline operation, but also the work environment for Crew Schedulers and Trackers, and ultimately the lives of our Crew Members
• This role is a part of the Crew Scheduling team within the Integrated Operations Center (IOC) group.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Partner with Crew Scheduling and Tracking operational leadership to identify opportunities for improvement, develop solutions, and oversee implementation of changes
• Leverage data or reporting to recommend optimal solutions for complex challenges
• Collaborate with the Crew Business Intelligence team to design reports and real-time dashboards that provide missing information needed to make optimal decisions
• Partner with IOC Technology and IOC Analytics team to continue improving speed to recovery following IROPS
• Lead an analyst team who manages much of the crew technology used in the operation at the IOC
• Lead an administration team overseeing Crew Scheduler and Tracker shift bids, shift trades, open shift coverage, and compensation
• Lead a working team with our Crew Hotel and Transportation Operation vendor to ensure continuous improvement
• Lead a qualify assurance team that helps further develop the Crew Scheduling and Tracking team members

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or Masters degree in relevant field or equivalent experience/training
• 5+ years leading people that indirectly or directly support operations or relevant experience
• Ability to evaluate complex processes and identify improvement opportunities while complying with contractual obligations and technology limitations

Preferred Qualifications- Education & Prior Job Experience

• Operational experience, particularly with a focus on continuous improvement
• Knowledge of Crew data in Mosaic is a plus

Skills, Licenses & Certifications

• Demonstrated ability to positively lead a team in an ever-changing work environment
• Ability to productively and proactively adjust to dynamic situations
• Ability to influence positive change through outstanding collaboration
• Ability to effectively communicate with all levels both verbally and written
• Excellent quantitative and analytical skills with an aptitude for problem solving
• Excellent communication and organization skills
• Highly proficient in Microsoft Office, including Access, Excel, Word, and PowerPoint

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.