Tasks
The Station Manager IAD is accountable for but not limited to:
- Ensure premium customer relationships, assign customer care ambassadors, and uphold service standards
- Oversee operational performance, implement local procedures, and ensure on-time performance
- Manage quality, safety, and provider performance, ensuring compliance with SLAs and KPIs
- Handle station administration, budget planning, contract negotiations, and audits
- Ensure safety, security, and emergency response compliance, including SMS and SERP
- Lead and develop personnel, oversee training, and ensure competency standards
- Maintain communication with authorities, partners, and customers, managing complaints and reporting
* Perform other tasks and/or projects, as assigned
Benefits
15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days, Flight benefits
Requirements
To thrive in this role, we value a combination of the following requirements:
- High school diploma/GED required
- Bachelor’s degree required (or 5-7 years of Ground Operations experience)
- 3-5 years of Ground Operations experience and leadership experience required
- Fluency in English required; German language is an advantage
- Knowledge of Lufthansa operator specifics, other airlines, service partners, and airport procedures
- Proficiency in MS Office and airline-specific software
- Strong problem-solving, leadership, adaptability, and customer orientation
- Ability to work under pressure, manage conflict, and drive productivity
- Must have a valid U.S. work permit, valid driver’s license, and pass assessment screening
- Willingness to travel, work shifts/overtime, and handle physical demands
* CV/Resume required
* Relocation assistance is available, subject to company policy and eligibility
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
