Supervisor Ramp

Job Summary

• Provide Customer Service by managing Ramp Agents and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner, and to assure that an on-time operation is maintained.

Model the Southwest Way

• Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees

• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment

• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Actively coordinate with all Departments to maintain the station&39;s on-time performance, employee morale, and Customer satisfaction

• Monitor and guide ground support performance to ensure requirements are met

• Ensure all equipment including GSE is maintained and available for the operation

• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance

• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries

• Coordinate actively with all Departments to maintain the Station&39;s on-time performance, Report status updates to leaders and employees consistently

• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding

• Work with staff planning to build bids that are in line with our Departments hourly goals.

• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly

• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes

• May perform other job duties as directed by Employees Leaders

Knowledge, Skills, and Abilities

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

• Knowledge of applicable Collective Bargaining Agreements and their applications

• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits

• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction

• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

• Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others

• Ability to recognize and address performance and safety concerns in a timely manner

• N/A

• Fully functioning, broad knowledge of Airline Operations

• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
• Must possess a current valid drivers license issued in the United States
• Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program
• May be required by Station Leadership to obtain a Customs&39; Seal and meet all requirements to work on international flights

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
• Ability to perform assigned duties in outdoor and inclement weather conditions
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.