We are looking for a detail-oriented Training Lead to design and support the delivery of end-user training for our ERP-IFS transformation program. This role focuses on enabling Super Users to train their teams using contextualized, business-specific learning. Reporting to the Manager, Learning & Development, the Training Lead will ensure all logistics are in place, training materials are properly managed, and progress is tracked and reported across business units.

This is a 6-month contract role.

Key Responsibilities

Training Design

• Using best practice instructional design methodology creates a robust training program to ensure ERP training objectives and outcomes are achieved in a timely manner.
• Create and manage the training delivery schedule in line with the ERP rollout timeline.
• Work with Super Users and Change Coordinators to ensure training sessions are planned and resourced appropriately.
• Track training activities across departments and identify risks, blockers, or delays.

Project Management

• Ability to scope ERP training project with attention to detail and ability to meet ambitious timelines
• Monitor and manage training project risks

Logistics & Support

• Organize logistics for training sessions (e.g., venues, invites, equipment, system access).
• Ensure availability of required tools and materials before and during each session.
• Provide support to Super Users during their training delivery (virtual or in-person).

Collateral Management

• Manage the library of training materials, ensuring content is version-controlled, consistent, and up to date.
• Work with Business Analysts, Super Users, and other SMEs to collect, organize, and distribute relevant job aids, quick reference guides, and walkthroughs.

Progress Tracking & Reporting

• Monitor training completion and participation, escalating issues when targets are not met.
• Maintain a central tracker for training progress by role, team, and region.
• Gather feedback and coordinate updates or refreshers as needed.

Problem Solving & Communication

• Act as the first point of contact for training-related queries and issues.
• Proactively identify problems or gaps in training plans or execution and work with relevant teams for resolution.
• Keep stakeholders informed with regular updates, dashboards, or briefings.

Qualifications & Experience

• 3+ years’ experience in training design and delivery, program support, and project coordination, ideally within ERP or large transformation projects.
• Prior experience with instructional and curriculum design are necessary
• Experience working in an LMS, developing training materials and facilitating training sessions are a must
• Strong organizational skills with the ability to manage multiple moving parts.
• Comfortable working with stakeholders across business functions and levels.
• Proficiency with tools like Excel, SharePoint, Teams, and scheduling platforms.
• Familiarity with ERP systems or enterprise training environments is a plus.

Key Traits for Success

• Highly organized, detail-oriented, and proactive.

• Strong communicator, able to follow up and follow through with diverse teams.

• Problem-solver who can work independently while knowing when to escalate.

• Comfortable with ambiguity and fast-paced project environments.

Why Join This Project?

This is a unique opportunity to play a critical role in one of our organizations most important transformations. You’ll be instrumental in supporting Super Users as they enable their teams with the tools and knowledge needed to adopt a new way of working.