Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

Swissport is seeking a results-driven commercial leader to serve as Vice President, Commercial – Asian Markets. Based in North America, this role is dedicated to winning, renewing, and expanding Ground Handling, Fueling, and Lounge contracts at U.S. and Canadian airports, with a core focus on carriers based in China and across Asia. The successful candidate will bring deep relationships, strong cultural fluency, and a proven track record of driving commercial success with Asian airline customers.

Job Responsibilities

Key Accountabilities

• Strategic Growth and Sales Execution
• Lead customer acquisition and expand share of wallet from Asian airline partners operating in North America, with primary emphasis on Chinese carriers.
• Convert deep industry relationships and spanet knowledge into long-term, profitable contracts.
• Exceed sales targets for new business, renewals, and pricing adjustments across Swissport’s North American network.

Customer Relationship Management

• Serve as the primary point of contact for key Asian airline accounts, providing ongoing strategic support and value-based engagement.
• Drive customer satisfaction and retention through consistent in-person interaction and tailored account plans.
• Ensure high-quality customer experience across onboarding, implementation, and service delivery phases.

Market-Specific Strategy and Planning

• Build and execute a targeted commercial strategy for the Asian airline segment, including prioritized sales pipeline, win plans, and quarterly forecasts.
• Collaborate with North American station leaders and global teams to develop localized solutions that align with airline expectations and Swissport capabilities.
• Maintain accurate customer records and opportunity tracking in Salesforce.

Cross-Functional Collaboration

• Work closely with Operations, Finance, Legal, and Planning to shape compelling, profitable proposals.
• Provide commercial leadership on win strategy, pricing, and key bid opportunities involving Asian carriers.
• Identify and escalate risks, gaps, or new investment needs based on spanet conditions.

Governance and Compliance

• Follow all internal processes related to pricing, bid approval, and customer contract execution.
• Maintain adherence to regulatory, contractual, and internal compliance standards, especially when dealing with international customers.
• Ensure commercial accuracy and transparency in reporting and documentation.
• Support collection of outstanding receivables as necessary.

Candidate Profile

Required Qualifications

• Experience: 7–10 years in business development or sales within the aviation ground services industry, with demonstrable success in the Chinese and broader Asian spanets.
• Language: Fluent in Mandarin (spoken and written); professional English proficiency required.
• Knowledge: Strong grasp of airport ground handling dynamics and contract structures; existing network among Chinese and Asian airline decision-makers.Location: Based in North America, with the ability to represent Swissport in-spanet with airline HQs and at key U.S./Canada airports.

Travel Requirements

• Willing and able to travel up to 75, including frequent international trips to Asia and regular travel within the U.S. and Canada.

Performance Indicators

• Value and volume of new business wins with Chinese and Asian airlines.
• Renewal rate and margin growth on existing accounts.
• Price increase capture vs. contracted targets.
• EBIT contribution from assigned portfolio.

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

About Us

In 2023, Swissport International AG provided best-in class airport ground services for some 232 million airline passengers (2022: 186 million) and handled roughly 4.7 million tons of air freight (2022: 4.8 million) at 115 cargo centers. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents at the end of 2023. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!