•    Stakeholder engagement — Engage with business stakeholders to gather, validate, and document business needs.
•    Requirements definition — Translate business goals into detailed functional and non functional requirements.
•    Workflow and process design — Collaborate with system specialists to define and refine functional workflows and business processes.
•    Process–system alignment — Ensure alignment between business processes and system capabilities.
•    Impact and dependency analysis — Assess the impact of proposed changes on dependent systems, integrations, and interfaces.
•    Risk identification — Identify functional risks and propose mitigation strategies across digital platforms.
•    Amadeus service evaluation — Analyze Amadeus APIs and web services to determine suitability for business scenarios.
•    Use case validation — Ensure comprehensive coverage of business use cases through appropriate service selection.
•    Integration and orchestration — Work with middleware teams to design service orchestration logic and integration flows.
•    Systems integration — Support seamless integration between front end systems, middleware, and Amadeus services.
•    API design collaboration — Collaborate with technical architects to define API endpoints and service contracts.
•    Data and domain modeling — Contribute to discussions on domain and data model changes required for implementation.
•    Documentation — Prepare use case documents, functional flow diagrams, and API/UI mapping documentation.
•    Development support — Provide clarification and support to development teams throughout implementation.
•    Quality assurance support — Review test cases, validate regression scenarios, and support test data creation.
•    Defect and issue management — Prioritize defects based on business impact and collaborate on root cause analysis.
•    Incident and change management — Create and manage Incident Reports (IRs), Problem Tracking Reports (PTRs), Change Proposals (CPs), and Work Orders (WOs) for Amadeus systems, ensuring traceability and timely resolution.

You will be part of the Shop & Fulfilment Team within Digital Customer Solutions, a department in the SAS IT organization responsible for the airline’s digital presence across web and app. The team works closely with stakeholders across business and technology to deliver great customer experiences and continuously improve SAS digital products.

Required skills
•    Airline reservation expertise — Deep understanding of booking flows, fare structures, ancillaries, manage-booking processes, and customer journey touchpoints.
•    eCommerce analysis — Experienced in analyzing and optimizing airline eCommerce platforms across web and mobile channels.
•    System integration knowledge — Strong understanding of booking engine integrations, payment gateways, ancillary services, and personalization features.
•    Functional gap analysis — Skilled in identifying functional gaps, improving user experience, and aligning platform capabilities with business objectives.
•    Technical tools proficiency — Proficient in Postman and SQL for API testing and data validation.
•    Change leadership — Proactively leads change initiatives, drives stakeholder alignment, and supports adoption of innovative solutions.
•    Work management tools — Experienced with Jira, Confluence, and Azure DevOps for planning, tracking, and documentation.
•    Cross functional collaboration — Builds strong working relationships with stakeholders, developers, testers, and product owners.
•    Communication skills — Excellent communication and collaboration abilities across technical and non-technical teams.
•    Language proficiency — Strong command of English in both written and verbal communication.
•    Documentation & presentation — Produces clear documentation, delivers effective presentations, and collaborates confidently with global teams.

Preferred, but not required
•    Cryptic command proficiency — Proficient in using cryptic commands and reflection tools across airline systems such as Amadeus and Sabre.
•    Troubleshooting expertise — Skilled in interpreting and resolving cryptic entries related to bookings, fare rules, SSRs, and ticketing.
•    Process improvement mindset — Passionate about identifying opportunities for process optimization and system enhancements.
•    Agile methodology — Strong working knowledge of Agile practices, including sprint planning, backlog refinement, and iterative delivery.

Education
•    Bachelor’s degree or equivalent work experience.

 
At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including: 
•    Travel Perks: Enjoy discounted travel opportunities around the world with SAS. 
•    Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga. 
•    Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals. 
•    Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge. 
•    Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths. 

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each others contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation! 
Come and fly with us! 

•    Deadline for application:05/07/2026. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. 
•    Position: Fulltime (100) starting with a 6-month probation period 
•    This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager. 
•    A background check will be conducted at the final stage of this recruitment process, as this role is security classified. If you are aware of any specific matters that may come up during this

If you have questions about this position, you are welcome to contact Pascotto Massimo, VP Digital Customer Solution via email: massimo.pascottosas.se. Please note that we are not able to handle any applications that are sent by email due to the GDPR regulations.