To support the smooth operation of the Emirates retail store by leading and motivating a team to deliver a seamless premium and personalized customer experience This role focuses on driving sales through consultative customer interactions ensuring service excellence and maintaining operational efficiency in line with Emirates Experiential Retail vision Job Outline Lead coach and motivate a team of Customer Sales Service Agents to achieve individual and team sales targets while delivering exceptional customer experiences Proactively engage with customers assess their travel needs and provide expert guidance on Emirates products fares and services to create tailored experiences Maximize revenue opportunities by identifying crosssell and upsell potential focusing on premium products and Skywards loyalty program benefits Foster a highperformance culture within the team by providing coaching development and feedback to enhance service delivery and productivity Ensure a polished professional retail environment that aligns with Emirates worldclass hospitality and service standards Resolve customer concerns with empathy and efficiency adapting to evolving retail and operational challenges while maintaining a customerfirst approach Oversee instore operations including workflow management staff scheduling and maintaining high service standards Utilize digital tools Customer Relation Management CRM platforms and queue management systems to streamline customer interactions and optimize store efficiency Monitor sales performance and customer engagement metrics implementing strategies to enhance revenue and service quality Support instore activations VIP visits and retail events ensuring seamless execution and exceptional customer engagement

Qualifications ALevel equivalent to a high school diploma Experience Minimum 4 years airline sales and contact centre experience Knowledgeskills Excellent problemsolving skills and the ability to resolve customer concerns effectively Strong communication and interpersonal skills with a passion for delivering exceptional service