As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:
A unique opportunity has opened up within British Airways’ Global Revenue division, within the Commercial Operations team as a Commercial Operations Executive. From protecting commercial interest on the day of departure to optimising capacity and opportunities over the next 10 days, this role really has it all. Joining us now means becoming a key part of our recovery, bringing challenges and exciting opportunities to develop and grow.
The commercial operations team is the face of commercial, tasked with protecting our commercial and customers’ interest inside the operational window. Working in this dynamic team will see you deal with a variety of operational stakeholders, constantly on the look-out to optimise revenue, creatively solve operational issues and represent commercial in disruption. No day will ever be the same.
This role is based inside our state-of-the-art Integrated Operations Centre. Commercial Operations team will mean you will work shifts, with a 6-on-3-off pattern. Swaps of shifts are self-managed across the team. On top of that, you will be given a number of admin days across your roster, to ensure you have ample time for self-development, shadowing other departments and/or ensuring your up to date with your Ascend training courses.
What you’ll do:
- Implementing all schedule changes in selling systems including the re-accommodation of impacted customers in order for BA
to derive revenue benefit as early as possible - Provides daily commercial guidance including detailed contingency plans and problem solving to Combined Operations and Customer Service teams to achieve the best overall result for BA
- Undertakes inventory control for all BA Mainline flights close to departure to support BA achieving its revenue objectives
- Provides forecast information on booked loads, likely offloads, downgrades or upgrades to Combined Operations and Customer Service teams to reduce cost and minimise customer impact
- Management and decision making for all Passenger Named Record (PNR) requests for seats from all Airport teams, Contact Centres and Groups teams to improve customer dispersal in disruption and to support BA achieving its revenue
targets - Supports BA IT in developing and implementing new systems including the specification of system needs and undertaking user acceptance testing. Reports system failures and escalates appropriately and provides training to new and existing staff
- Leads and undertakes specific project work in support of the development and implementation of new systems and processes for Global Revenue, Combined Operations and Airport teams to improve the customer proposition and drive incremental revenue
What you’ll bring to British Airways:
To succeed in this role, you’ll need to be an active problem solver, passionate about systems and technology, willing to sharing your expertise to support the business, and always be on the look out to challenge the status quo to deliver change and innovation. We expect you to be able to make quick decisions whilst not always knowing the full picture. Multi-tasking is one of your core traits and you’re not afraid to voice your constructive opinion in front of other colleagues.
- Strong stakeholders management skills, and ability to successfully manage conflicting priorities even when under pressure
- Proven problem solving and analytical skills to investigate complex issues, make decisions and implement solutions
- Strong influencing and communication skills, with ability to provide input in decision making process and adapt communication style, depending on audience
- Ability to respond to business challenges and identify and offer solutions to achieve desired results
Your experience:
Experience of working in some of the following would be beneficial but not essential:
- A Product Operations or Product Support role
- Customer Success role
- Revenue Management.
- A Reservations/Ticketing role
- A help desk or problem-solving role
- A Pricing or Price distribution role
- A customer facing role
- An operational role
- A business/customer role in IT projects
- A role involving 3rd party suppliers of IT products
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.