Commercial Ops Coordinator

Job Description:

Position SummaryReporting to the YWG Base Manager, the Commercial Operations Coordinator is responsible for processing flight manifest changes and communicating these changes to all passengers and relevant stakeholders. The Commercial Operations Coordinator holds as a priority the well-being and satisfaction of Perimeter Aviation external customers and will activate plans to ensure that customers are looked after in the event of service disruptions or delays.Personal CharacteristicsCreative/action-oriented/results-drivenAbility to multitask and prioritize actions based on a highly dynamic environmentProblem solving abilities that come naturally and effortlesslyAble to handle stressful situations in a calm and effective mannerCustomer Service-oriented with a commitment to exceptional serviceSuperior time management by effectively organizing and planning assignments.Highly flexible, with the ability to respond quickly in a dynamic environmentProfessional and respectful, with a positive work attitudeTimely with a high level of commitment to on-time performance is essentialMotivated with the ability to work independently and as part of a teamEffective verbal and written communication skillsHigh level of respect, understanding and regard for First Nations communitiesKey Responsibilities and AccountabilitiesCommunicate with each Northern Station throughout the day to monitor the passenger loads network wide and share this information effectively with Ops and the Duty ManagerRepresent the Customer Service Division during the decision-making process in the SOCC regarding:Delay flights to accommodate late check-in passengersDispatch extra flight to accommodate passengers (northbound or southbound)Cancel flights due to operational reasonsReroute flightsAdjust seat capacity on flightsAny other operational decision that may impact customer satisfactionUpdate the notes in Amelia for each one of the flights during the scheduled workday. Information must be updated on a regular interval (15 minutes) on all flights that may be experiencing delays, rerouting, extra stops or any other unscheduled eventSend passengers updated flight information via email/text for flight delays longer than 30 minutesSend passengers updated flight information via email/text for flight cancellationsSend email notification to Health Canada MB and ON with flight cancellation informationEnsure that interline passengers make connecting flights; if passengers miss connecting flights, make arrangements with passengers and/or carriers to ensure that the passenger makes final destinationCommunicate with sister company/interline when capacity needs to be decreased or increasedCommunicate with sister company/interline when delays are present and passengers may miss connectionCollect and share all applicable information generated in SOCC (System Operation Control Centre) with the appropriate Northern Station staff; ensure the information is transmitted clearly and promptlyCoordinate, monitor and authorize compensation and meals for passengers throughout the entire system when needed and according to company guidelinesIdentify passenger requirements, create flight blocks based on future forecasted loads, i.e. routes that need more/less capacity to maximize customer service and efficiencyMonitor and assess passenger loads and organize aircraft requirements to maximize customer service and efficiencyAssign aircraft to flight blocks and maximize aircraft utilization to avoid standby instances in cooperation with the Duty ManagerConsult with SOCC and Duty Manager to determine equipment suitability based on airport conditionsProcess side trip requests. Coordinate with Duty Manager side trips following company guidelines. Arrange and communicate the ticketing process with applicable Northern Stations staff and with the customerMonitor Amelia reservation system for double bookings; cancel any double bookings as per company guidelinesAssist with creating flight blocks for passengers due to cancelled flights, ensuring prompt response to cancellations to minimize customer inconvenienceMonitor the OPS Board, consulting and communicating with all departments to ensure that operations run smoothly and efficientlyDemonstrate positive and respectful teamwork by providing ongoing support and assistance to the overall System Operations Control Centre, understanding how your performance may affect the Operations DepartmentDemonstrate positive and friendly customer serviceDemonstrate a cooperative attitude while working on all job tasks and provide assistance to othersActively participate in the Company’s Safety Management SystemPerform additional duties as assignedMinimum Education, Experience and CertificationsHigh school diploma or General Education Degree (GED) equivalentTwo to five years experience with an Airline Reservation Software System (Amelia preferred)Experience using Microsoft Office Suite (Outlook, Excel, Word)Must be able to obtain and maintain any applicable transportation security clearances and additional authorizationsIndigenous and Cultural Awareness Training considered an assetWorking ConditionsPhysically able to perform all listed job dutiesTravel by aircraft and other means as required by roleWork performed primarily in an office environmentManual dexterity required to use desktop computer and telephonePhysical location of position is only accessible via a flight of stairs

Job Ident #: 272

Company Details

Perimeter Aviation

626 Ferry Road
Winnipeg, Manitoba R3H 0T7 Canada
www.perimeter.ca

Established in 1960 and based in Winnipeg and Thompson Manitoba, Perimeter Aviation LP has grown into a diversified airline company with more than 500+ employees, operating a fleet of 30 + aircraft in a scheduled air service to Manitoba and North Western...

Benefits:
Please inquire

Supported Manufacturers:
Bombardier, Fairchild

Supported Models:
Bombardier: Das 8 300, Dash 8 100 Fairchild: Metro III, Metro II, Merlin, Cargo Freighter

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Winnipeg, Manitoba, Canada

Type

Permanent

Company Details

Perimeter Aviation

626 Ferry Road
Winnipeg, Manitoba R3H 0T7 Canada
www.perimeter.ca