Job TitleExecutive, Refunds
Reports ToSenior Executive, Refunds
Role PurposeEnsure refund processing are done on timely manner as per agreed SLA.
Key AccountabilityVerify and approve refund application from travel agent in BSPlink.Attend expired tickets application by checking from ARA and ensure that all supporting documents are submitted for approval.Ensure Station compliance to upload all Refunds document via MH Refund portal.To update refund processing status monthly for preparation of monthly report.To assist on any ad-hoc task assign by superior.Undertake additional responsibilities to support / replace other team member roles if required.Qualifications & Working ExperienceDiploma or Degree in Accounting/ Finance and/ or professional qualification (ACCA, ICAEW, CPA, MIA, etc.) with 0-2 years experience in Accounting and/ or Finance.
Skills & KnowledgePossess in-depth understanding of accounting principles and practices.Verse with ERP and other business / accounting tools.Posses good knowledge of Word processing, spreadsheet and presentation tools (Word / Excel / Power point).Understand his / her role in the team and how it impacts the overall outcome of the process.Provide day to day guidance and help to officers in the team.Industry Knowledge: Need Industry knowledge of aviation industry or knowledge of the job role.Key ChallengesManaging the refund volumes.To handle dispute/queries raised by BUs.