As a Customer Experience Program Management Professional here at Honeywell, you will have the opportunity to shape the organizations customer experience strategy and drive impactful initiatives. Your expertise in customer experience program management and advanced data analytics will be crucial in enhancing customer satisfaction and loyalty.

You will report directly to our Director of Customer Experience and you’ll work out of our Puerto Rico location on a Hybrid work schedule.

In this role, you will impact the companys ability to deliver exceptional customer experiences, driving customer loyalty and business growth through strategic program management and collaboration across functions.

KEY RESPONSIBILITIES

• Lead and drive the customer experience program management strategy and initiatives.
• Develop and implement innovative and customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to define and execute customer-focused initiatives.

YOU MUST HAVE

• 6 years of experience in customer experience program management or related field.
• Proven track record of successfully leading and implementing customer-centric initiatives.
• Strong leadership skills with the ability to drive change and influence stakeholders at all levels.
• Advanced data analytics skills with the ability to derive insights and make data-driven decisions.
• Proficiency in using advanced analytics tools and techniques to measure the impact of customer experience programs.

WE VALUE

• Bachelors degree in Business Administration, Marketing, or a related field.
• Minimum of 6 years of experience in customer experience program management or a related role.
• Strong analytical and problem-solving skills.
• Exceptional negotiation and dispute-resolution skills.
• Experience in using customer experience management software and tools.

BENEFITS OF WORKING FOR HONEYWELL

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end spanets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components, and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please visit click here.

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