About the role
Responsible to champion and implement the “Facility Quality Assurance Framework” so that Organization’s “Process Focus” Objectives are adhered to and aligned in all QRFM Residential Operations in order meet the Brand Standards, ensure customer Satisfaction & continuous improvement.
Accountabilities
- Conduct process trainings and awareness campaigns to disseminate information to all employees; Identify specific training requirements to bridge skill gaps.
- Verify the efficient implementation of the various procedures, processes, practices as per QMS requirements; plan and carry out scheduled as well as spot audits to ensure the effectiveness of the implementation.
- Own, Manage and maintain all reports and documentation of QMS, ensure all documents are prepared, recorded and stored as per QMS requirements for ease of retrieval.
- Lead all aspects of the Certification to ISO requirements including facilitation of the internal & external Audits; conduct management reviews as per schedule.
- Continuous Improvements – Analysis and evaluation of Non-Conformances and OFI (Opportunities for Improvement) to implement a “reactive action plan” for the short term as well as a “Corrective long-term Plan”.
- Implement a system of continuous improvement with inputs from all employees on development and innovation.
- Review and evaluate all documented SOPs/ processes to identify improvements which can facilitate efficient as well as reliable operational delivery.
- Coordinate with Management to formulate, establish and review the Quality Management System in line with the corporate guidelines.
- Benchmarking – Conduct benchmarking analysis with industry as well as Global best practices and present findings to Management.
- BPR (Business Process Re-engineering) – Evaluate department needs and conduct BPR exercises to make appropriate changes in the processes to ensure they are current and relevant.
- Perform other department duties related to his/her position as directed by the Head of the Department
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
QualificationsAbout you
Qualifications and Experience:
- Bachelor Degree in Engineering
- Certification in QMS (Quality Management System) / ISO Standards
- Minimum 3 years total of experience with at least 2-3 years’ experience in QMS Implementation
- Excellent Oral & Written Skills in English.
Job Specific Skills:
Essential
- Process Oriented and Data Management Skills
- Good Organization capabilities
- Excellent Oral & Written Skills in English.
- Knowledge of MS Office
- Analytical Skills
- People management skills
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
