Role Description: Will work as a team member on infrastructure management and support. The role focuses on servers and VMware. Will work as a team member to design, deploy, oversee, and support a 55 site infrastructure.  This can include but is not limited to installing hardware and software, deploying application infrastructure, and supporting cloud and on-premises infrastructure.

What you will be responsible for:

• Develop and maintain the monitoring and observability strategy, standards, and best practices for the IT organization.
• Design, deploy, and manage our New Relic platform and other monitoring solutions
• Collect, analyze, and visualize the metrics, logs, traces, and events from the IT infrastructure and applications for complete end to end observability.
• Create and maintain the dashboards, alerts, and reports for the IT operations, development, and security teams.
• Troubleshoot and resolve the issues related to the monitoring and observability solutions.
• Provide guidance and support to the IT teams on how to use the monitoring and observability solutions effectively.
• Research and evaluate new technologies and trends in the monitoring and observability domain.

What you will need to be successful in this role:

• Proven experience in an IT Monitoring and Observability role
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• At least 3 years of experience in IT monitoring and observability administration, engineering, or support.
• Strong knowledge and experience with New Relic monitoring and observability tools and platform
• Strong knowledge and experience with various IT infrastructure and application technologies, such as Linux, Windows, Azure, network, database, web, etc.
• Strong knowledge and experience with scripting and automation tools, such as Python, Bash, Ansible, etc.
• Strong analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Certifications in IT monitoring and observability tools and platforms are preferred

Additional Positives for the Position:

• Holding credentials that demonstrates ability to perform a specific level of tasks related IT Monitoring and Observability
• System admin experience
• Application performance testing experience

The rewards of your career at AAR go far beyond just your salary: 

• Competitive salary and bonus package
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company match
• Generous paid time off program
• Professional development and career advancement opportunities

Physical Demands/Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.
• The environmental characteristic for this position is an office setting.
• Candidates should be able to adapt to a traditional business environment.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources. 

Compensation:
The anticipated salary range for this position is $115,000 to $125,000 annually. This range reflects the base salary for candidates who meet the requirements of the role, including experience, education, and location. [In addition to base pay, this role is eligible for a bonus.] AAR offers a competitive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan with employer match, paid time off and holiday pay, as well as opportunities for professional development and growth.

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