IT Site Technician

Job Description:

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the spanet leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine spanet. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Job Description

Summary

The IT Service Desk Technician is the central point of contact providing frontline IT support services for PCC Metals. Emphasizing on customer service this position primarily focuses on desktop, network and application support while administering user accounts and system access.

Essential Functions

Promptly respond to and document all IT related incidents and assigned tasks.

Acts as 1st escalation point for incident resolution, engaging additional teams as required.

Installs, configures, troubleshoots, and recommends improvements for IT hardware & software

Adheres to IT policies, procedures, and standards.

Diagnose and perform troubleshooting in a production environment.

Create functional and technical documentation for users and technicians.

Perform logical user access controls throughout the enterprise.

Builds relationships with users to understand technical environment (hardware, software, etc.).

Maintains effective departmental and organizational communications.

Prioritize work based on severity, impact, and urgency.

Identifies, researches, and resolves complex technical problems.

Provide first line support for local sites as well as regional and global support responsibilities as part of a global support organization.

Additional Responsibilities

Provision of ‘out of hours’ support when required

A wide degree of creativity and latitude is expected.

Travel will be required for the roll 25

Qualifications

Competencies

Communication & Interpersonal Skills

Analytical Thinking

Prioritization Management

Technical Expertise

Education and Experience

Bachelor’s degree in computer science, Information Technology, or related field

At least 1 year in the Information Technology field.

Minimum 5 years direct experience will be considered in lieu of BS degree.

Project and team collaboration experience.

Special Skills

Concepts:

o ITIL Framework knowledge

o Hardware

o Software

o Networking

o Basic Information Security

Technical:

o Windows

o Active Directory

o System Center

Additional Notes

The Company retains the right to change or assign other duties to this position.

Physical Dimensions

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access fine cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Relocation

Relocation is authorized for this position.

For informational purposes only, the range of pay for this role is $62000 to $93000 US Dollar (USD) Salaried based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company’s Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1.5X the Company’s bonus multiple, based on the Company’s performance in the applicable quarter. Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the companys medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company’s 401(k) plan.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. Green Card Holder), and certain categories of Asylees and Refugees.

Job Ident #: 17555

Company Details

Precision Castparts Corp.

1030 Commercial Blvd North
Arlington, Texas 76001 USA
www.precast.com

Progressive Incorporated is a PCC company within the PCC Aerostructures division. PCC Aerostructures is a leading Tier II supplier of highly engineered metallic and composite parts, kits, and assemblies to the global aerospace industry. The business‘...

Benefits:
Competitive wages, 401K, and benefits.

Supported Manufacturers:
Lockheed Martin, Boeing, Bombardier, Vought, Northrop Grumman, Embraer

Supported Models:
C-17, C-130, F-15, F-16, F-22, F-35, 737/747/767/777/787

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

New Hartford, New York, United States

Type

Permanent

Company Details

Precision Castparts Corp.

1030 Commercial Blvd North
Arlington, Texas 76001 USA
www.precast.com