Instructor-Passenger Services

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of worlds best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as youre hired, youll enjoy travel privileges to discover the world. Youll also have the opportunity to work in a modern, inspiring environment.

Job Description

The person in this role will be responsible for organizing and conducting all aspects of training for the Passenger Service Department.

• Provide practical theoretical training in a professional manner ensuring that all procedural requirements are well covered internally, as well as the requirements of government agencies and the airport authority.
• Develop and keep all training material up to date (syllabus, exams, presentations, etc.)
• Ensure to remain up to date with all ground services policies and procedures;
• Conduct training on DCS, Amadeus and Altea;
• Evaluate the employees performance and progress in class and with on-the-job training and shadow methods;
• Maintain up-to-date assessments (exams) and practical training using computer programs
• Other tasks as assigned;
• As required, attend operational meetings and follow up on service level agreements (SLAs) with our suppliers;
• Manage station delays, emergency events and irregular operations;
• Work closely with airport authorities, government agencies and ground handling agents.

Additional Information

The position is based in Montreal Airport.

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Qualifications

• High school diploma or equivalent experience;
• Minimum 5-7 years experience in airport operations;
• 2 year’s experience as a trainer or in personnel management;
• In-depth knowledge of Air Transat products and procedures;
• Airport/check-in experience (an asset);
• Systems knowledge: Minimum of 3 years of experience in Altea DCS (CM), proficient in Microsoft Office, WorldTracer (an asset);
• Good communicator;
• Professional and organizational skills;
• Familiar with Transport Canada airline regulations, CBSA and USCBP regulations;
• Can work flexible hours (day, evening and occasionally on weekends);
• Oral and written fluency in French and English *

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.