At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Medical Benefits Officer, Customer Service, and make a difference by delivering top-tier medical services that support our employees health and well-being. Experience a fast-paced, multicultural environment where your medical expertise will directly impact the success of our operations and contribute to our shared success on a global stage.

As a Medical Benefits Officer you will Support the Manager in customer service operations and ad hoc project work across the department to ensure adherence to company policies standard operating procedures and regulatory authorities mandates In all areas maximise the use of automation to limit company expense and improve efficiency. Ensure that Medical Benefits MB policy and procedures are upheld in all operational activity. Administrate projects scheme updates and process revisions in line with MB objectives and management direction ensuring accurate documentation of process and policy change in line with audit parameters Support management reporting with reports and dashboards

In this role you will:

• Support claims preapprovals and customer support teams across medical and administrative operations to ensure they are operated effectively within the MB team thereby ensuring consistency Work with the Manager to identify and monitor quality and establish problem areas and implement corrective action
• Maintain a consistent business process review approach making maximum use of automation to improve speed and quality of internal processes and the customer experience
• Compile feedback from various sources thereby measuring external medical providers and healthcare benefits documenting and investigating to seek recommendations for quality improvements
  Provide enhanced customer support activities direct call and Salesforce case management to ensure internal customers are consistently given an excellent experience through both internal support and service delivered by external network providers
• Collate experience trends and customer feedback reports to document activity with external providers and meet network administrators to drive expected customer experience standards and initiate continuous process improvement activity Maintain an enhanced understanding of all customer touchpoints to propose efficiency across systems policy and process
• Demonstrate advanced communication skills with the ability to work across all disciplines and business groups Support the development of internal communication create templates and online tools that enhance the employee understanding
• Work closely with the HR Manager Member Advocacy to correspond and communicate via telephone email or personal visits with covered members internal stakeholders and external medical providers to discuss and resolve matters relevant to the customer experience

To be considered for the role you must meet the below requirements:

• Degree or Honours or equivalent in a relevant business field with relevant experience medical insurance HR policy projects etc
• 2 years of experience in a similar role
  
  

Youll have an edge if you have:

• Knowledge of claim examination procedures and standard insurance procedures
• Knowledge of medical terminology is desirable
• Knowledge of company insurance schemes and the reimbursement and benefits system would be an advantage
• Proficient in written and spoken English Computer literate and proficient in the MS Office Suite with advanced Excel skills
• Preferred knowledge of web based tools such as SharePoint and Business Intelligence

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers