Resort Representative - Lara Beach

As one of our valued Resort Representatives, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers holiday by introducing them to our experiences on offer. You will always be working as one team with internal & external suppliers and take responsibility for resolving customers queries or problems using our in-house digital systems.

What can we offer you?

We offer our valued colleagues a range of benefits including: - 

• Competitive salary with annual pay review

• Fully paid training & IT equipment

• Monthly 1-1 meetings with your Team Leader

• Career progression & development across Jet2.com & Jet2holidays

• 1.5 days off per week or equivalent

• Monthly rosters sent in advance

• Discounts on Jet2.com & Jet2holidays flights & holidays

• Recommend a friend bonus scheme
  

What will you do in the role?

Reporting to the Resort Team Leader, you will Work as One Team with internal & external stakeholders to deliver VIP industry leading Customer Service to our all-important customers. You will be provided with fantastic training to ensure you:

• Create Memories for our customers in resort, ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday

• Utilise a Sales through Service approach by recommending local experiences and attractions to match our customers needs

• Take Responsibility by supporting with any disruption, serious emergencies in resort & customer escalations.

• Be the face of Jet2holidays during scheduled hotel visits and virtually, via video call, for any urgent queries

• Be Present by maximising branding opportunities within our hotels and resorts

• Work as One Team supporting our Airport operation on busy flight days working in arrivals & departures

What will I need?

Due to local employment restrictions, you must already hold Turkish Citizenship or hold Turkish residency valid until the 30.04.25 and be living in the destination or willing to source your own accommodation.

Due to an external rental car being provided as part of the role, in order to comply with their terms: You will hold a valid driving license, be over the age of 21 and have least 1 years driving experience. If required you will be willing and able to drive a manual car to travel between our hotels and resorts as part of the role.

Working hours will vary each month and can include early starts, late finishes, split shifts & working weekends. We will provide your roster 3-4 weeks in advance. You must be flexible to work a range of hours as you will also be required to support with flight disruption, serious emergencies in resort & customer escalations.  

Customer Service experience is advantageous, however previous experience is not required, you will be able to effectively handle a wide range of different customer facing situations, be able to solve problems, have a positive friendly attitude and IT confident to be able to use in-house digital systems daily on a Tablet device.

Apply today to join the UK’s Number One Tour Operator! Once you have submitted your application, we will then invite you to complete the recruitment process.

To meet some of our team and find out what life is like with Jet2holidays follow us on Facebook: Jet2Careers Overseas.

We look forward to your application & starting your career with Jet2holidays!