SOC Coordinator

ROLE SUMMARY

The role of the SOC Coordinator is to support the flight operations department in an administrative capacity. Effectively alleviating certain clerical duties of the SOC Dispatch team. Ensuring a smooth, efficient, and coordinated workflow.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Provide clerical assistance (data entry, typing, filing, copying, binding, scanning etc.) to the SOC.
• Receive, screen and route incoming telephone calls ensuring they are routed to the appropriate person(s) and/or department(s).
• Maintain Phone Contact Sheet and associated email distribution lists. Ensure that telephone numbers, email addresses and contact names are up to date.
• Update and transmit Parking Spot Notification as required.
• Request fuel for 21Air flights as appropriate.
• Make Inbound Notification to CBP and Agriculture via telephone and/or email as appropriate.
• Request permits as required (CBP, overflight and international landing rights as required.
• Assist in Fueling / Defueling of aircraft as needed.
• Maintain fuel data entry for customers as appropriate.
• Review AC flow against customer schedules for accuracy.
• Enter all data in SkedFlex as required.
• Ensure aircraft flows are entered into SkedFlex for proper assignment
• Send Movement messages via appropriate distribution list.
• Audit SkedFlex upon receipt of log pages.
• Perform other duties as directed by SOC Managers.

PERFORMANCE STANDARDS/MEASUREMENTS:

Capable of managing a dynamic workflow to streamline flight operations. Familiarity with 21Air administrative functions. Data collection accuracy and transmission in a timely manner.    

QUALIFICATIONS:

   EDUCATION and/or CERTIFICATION

• High School Diploma or GED
• Aircraft Dispatcher Certificate preferred.

   REQUIRED KNOWLEDGE

• Must have 2 years office/administrative experience.
• Must have at least 1 year’s operations experience.

   SKILLS and/or ABILITIES

• Must have desire to be proactive.
• Must maintain absolute confidentiality and discretion.
• Excellent customer service skills.
• Flexibility to adapt to a fast-paced work environment.
• Attention to detail and problem-solving skills.
• Excellent time management skills with the ability to prioritize work.