About the role
In this role you will be responsible for leading Microsoft Dynamics Customer Service Application, providing functional and technical solutions. You will lead, mentor and coach a team of technical leads & Software Engineers and also key activities involved creating solution architecture blueprints for the assigned system, work program prioritization, define standards for design and development, review requirements, including Non-functional requirements, solution review and risk management across projects/programs, to ensure timely delivery with quality and within budget. We need your experience in driving innovation to ensure that systems drive value to the business and customers.
Responsibilities
- Drive Microsoft Dynamics Customer Service Application implementations through all project phases, including discovery, definition, build, test, and deploy.
- Responsible to design innovative and practical end-to-end technical solution of Microsoft Dynamics Customer Service Application, in line with the business strategy and objectives of the LOB.
- Collaborate with Solution Architects from other LOBs to identify synergies in solutions and to adopt and standardize common tools and technologies across organization
- Provide technical mentoring to the technical leads and review / contribute to the artefacts delivered, including Technical Architecture, Functional and Non-functional requirements, Interface specifications and solution design documents.
- Manage and drive continuous development of industry-specific accelerators (templates, best practices, automation tools) for faster delivery.
- Interact regularly with business units to determine their needs and to develop plans for improving delivery.
- Implement automation to improve monitoring, reporting and continuous improvement of Production systems.
- Facilitate the definition of project goals, tasks and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project progress.
- Liaise with external suppliers and internal departments / IT teams to collaborate and design and implement robust MSD Customer Service Application solutions and interfaces between applications.
- Document technical risks and issues, and actively work to avoid, mitigate, resolve risks and technical debt.
- Drive innovation, to ensure that solutions drive value to the business and customers
- Ensure system designs are manageable, maintainable, scalable, resilient, sustainable, cost effective whilst addressing business requirements.
- Responsible to correctly apply across programs/projects and products the relevant technical strategies, policies, standards and practices.
- Lead root cause analysis of reported critical incidents in operational production systems and recommend/ ensure implementation of effective preventive actions to avoid repetition
- Anticipate project issues and risks before they occur, and work with the team to identify and implement solutions or mitigations with relevant stakeholders
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
QualificationsSkills
- 10+ years of professional experience in IT industry.
- 7+ years of experience implementing and managing Customer Service Application solutions at an enterprise level (Microsoft Dynamics CRM / Dynamics 365).
- Very strong hands-on experience in Microsoft technologies like C, SQL, CRM SDK, CRM Plugins, PowerApps, Power BI, & Power Automate (formally known as Flow).
- Strong understanding of application architecture, identification of NFR and Cloud Cyber Security Questionnaires
- Expert in Microsoft Dynamics Customer Service Application (Cloud) with 2 plus years of experience.
- Experience developing & deploying business applications using Microsoft’s Dynamics Power Platform.
- Must have experience with full life-cycle implementation of Dynamics 365 – Customer Service Application.
- Knowledge of DevOps, DevSecOps methodologies and Software Quality Assurance processes
- Expertise in area(s) of Solution Architecture, Enterprise Integration patterns and software design and development
- Expertise in Product and Solution Design of Large-scale applications
- Ability to create system roadmaps based on business goals.
- Ability to recognize industry technology trends and emerging technologies, understands how they apply to different units in QR
- Must have good analytical and problem-solving skills and ability to troubleshoot and solve problems
- Ability to foster teamwork among team members.
- Ability to lead a diverse group of project stakeholders and members towards successful delivery of a project.
- Excellent interpersonal communication and organizational skills.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
