Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team. We are currently seeking dedicated individuals who share our values to join our team at various locations worldwide.

Job Summary

Deliver and evaluate learning and development modules in accordance with the organization’s training and development plan to ensure management and newly hired staff acquire the skills and develop the competencies required for the job.

Act as Passenger Service operations relief when required.

Job Responsibilities

• Conduct initial Swissport training.
• Schedule and perform recurrent training.
• Administer client compliance audit and operational evaluation in adherence with all applicable procedures.
• Maintain training files/records of all Pax employees with compliance to established rules and regulations.
• Perform Quality Assurance functions. as required.
• Provide direction to Quality Control personnel with regards to training related matters.
• Develop and maintain training materials and establish training programs in accordance with industry best practices.
• Prepare examinations and progress reports for initial and recurrent training programs.
• Monitor and evaluate performance of trainees to prepare and complete performance evaluations.
• Knowledge and understanding of the current collective agreement
• Performs related duties as assigned.

Qualifications and Competencies

• 1-3 years of classroom instruction and/or on the Job (OJT) Trainer experience.
• Supervisory experience in leading and directing large work groups. and evaluating performance. (Unionized environment would be an asset).
• Knowledge of Airport operations and pax procedures is an asset.
• Be able to pass Transport Security Clearance (criminal background check).
• Possess a valid driver’s license with a clean driving history.
• Obtain and maintain a valid airport RAIC and AVOP designation.
• Computer systems: Microsoft Office (Word. Excel. PowerPoint. Microsoft Access) and graphic programs.
• All applicants must have previous experience demonstrating excellent organizational. interpersonal and leadership skills along a strong sense of sensitivity and team spirit
• Flexible to work various shifts (days. evenings. nights. weekends. and holidays)

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will

receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation

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