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Cargo

Using the cargo capacity of United’s route network, United Cargo propels the global economy by quickly transporting their customers’ shipments to and from virtually every major market in the world.

Job overview and responsibilities

The Cargo Sales Account Executive is responsible for outside sales, account management and development to drive revenue growth and ensure customer satisfaction. This role will be tasked with introducing cargo product in the market, maintaining sales and high standard of service to customers.

• Develop customer relationships into long-term business relationships
• Proactively solicits cargo business from existing and prospective accounts to achieve and exceed revenue goals
• Makes frequent in-person sales calls and follow the Diamond model (relationship on different level and with different departments)
• Responsible for mid-term, long-term and export selling, consignee sales and import sales
• Creates awareness of all UA products and services in the area to magnify market influence and generate future sales
• Builds and maintains all-around industry knowledge including freight forwarding, airlines and commercial sector
• Stays current on competitive landscape, studies market conditions to pinpoint new breaks, prospects and/or possible threats
• Takes ownership of account and relationship management for assigned portfolio
• Maintains creative business development approach ensuring balanced advocacy for business and customer needs
• Enhances cargo revenues by developing account business plans and forecasting
• Facilitates Quarterly Business Reviews (QBR) as appropriate
• Computer literate ensures accurate and compliant record keeping in designated systems (i.e. Utilizes Salesforce.com for documentation and to uncover sales opportunities)
• Promotes emerging technology such as eUsage
• Responsible for rate negotiations and implementation including ad-hoc capability
• Actively leads customer allotments and support network optimization tools and processes
• Partners with Freight Accounting for rate/billing oversight
• Managing a diverse range of customers who pose a high volume of needs/demands with tact
• Takes a pro-active approach to problem solving working closely with customers and/or colleagues to offer solutions, recommend changes or modifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table!

• Bachelors degree or 4 years of relevant work experience
• 2+ years of sales experience with direct customer contact
• Excellent written and verbal communication skills
• Good reading comprehension skills
• Communicates accurate information and ideas via a wide range of media/mediums to various audiences
• Self-starter, deal maker, tenacious and solutions oriented
• Knowledge of the competitive landscape
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.