Position Summary
Position Summary:Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts based upon predetermined scope.Scope/Supervision and Interaction:This position does not have direct reports. This position reports to the Customer Service Supervisor, and interacts with internal and external customers.Essential Functions:• Enters and maintains sales orders and quotes for assigned customers.• Interprets customer requests, monitors performance and delivery.• Negotiates pricing and discounts based on predetermined scope.• Evaluates customer performance requirements, delivery schedules, and reviews estimates of materials and labor costs.• Resolves customer complaints concerning deliveries, invoicing, or billing discrepancies.• Maintains successful, long term business relationships and contacts with customers.• Utilizes customer websites to obtain information.• Performs contract review on orders.Qualifications:• US Citizen or US Permanent Resident• Minimum High School or equivalent• Minimum one year experience in customer service for manufacturing company• Intermediate computer skills• Attention to detail when entering/maintaining sales orders• Experience coordinating with customers (quoting/status updates) and internal discipline.• Excellent verbal and interpersonal communication skills.Knowledge, Skills and AbilitiesAbility to work well under pressure in a fast-paced environment. Good computer skills. Experience working in the manufacturing industry, able to speak to all levels of the organization. Excellent communication skills, written and verbal. SALARY INFORMATION: Please note that the salary range information is only applicable for Connecticut. Compensation is based on a variety of factors, candidate experience, qualifications, location as well as spanet and business considerations. Pay Range: $21.95 - $36.58 per hour. |
Conditions of Employment
This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or parkerhannifin.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants U.S. Equal Employment Opportunity Commission
Drug Tests
Drug-Free WorkplaceIn accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
