Summary and Objective   

Provide sales support to streamline MRO business processes. Collaborate with internal and external customers, building quotes/estimates, invoices/credits technical inquiries and logistical details before customer input. Manage pricing agreements for MRO activities. Assist in planning and scheduling for FlyExclusive and internal/external customers.   

Essential functions  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.   

Customer Engagement & Relationship Management 

• Manage customer expectations pre-input, ensuring clear communication and alignment before work begins. 

• Conduct proactive outreach to customers regarding painting and interior upgrades. 

• Track project status and organizing internal schedules based on pipeline probability of closing. 

• Provide technical support on requirements, proposal terms, and conditions, ensuring customer inquiries are addressed accurately and thoroughly. 

• Actively participate in design specification sessions with customers, collaborating with designers to ensure customer needs and preferences are met. 

Paint- Specific Consultation and design support 

• Lead initial design consultations to gather customer requirements, including branding, livery expectations, constraints, and aesthetic preferences. 

• Evaluate aircraft-specific constraints such as type, age, and surface condition 

• Coordinate renderings with internal or external teams, ensuring customer vision aligns with production feasibility. 

• Provide technical input on paint (e.g., blending, color fades, masking complexity, timelines) and advise on paint recommendations (Sherwin-Williams, PPG). 

• Present initial renderings to customers, explaining finishes (sunlight impact, gloss vs. matte, metallic effects, pearls). 

• Manage customer feedback, revisions, and version control throughout the design process. 

• Secure final design approval, documenting specifications, color selections, and submitting to production planning for execution. 

Sales & Business Development 

• Leverage Company and Aviation databases to identify, manage, and track sales opportunities. 

• Promote and sell MRO Paint and Interiors services by preparing and delivering professional sales presentations, proposals, and contract reviews independently or in collaboration with other departments. 

• Represent the company at industry trade shows and vendor events, building new relationships and strengthening existing customer/vendor partnerships. 

• Establish and maintain key vendor relationships in support of system upgrades, materials sourcing, and customer targeting. 

Quoting, Pricing & Financial Coordination 

• Prepare and deliver quotations, estimates, and pricing for Paint and Interiors, ensuring compliance with company pricing policies. 

• Conduct regular price/cost analyses and maintain harmonization of pricing strategies across the business. 

• Track customer quotes, coordinate RFP/RFQ processes, and support accurate, timely responses. 

• Coordinate initial billing for maintenance events prior to input; assist Finance/ Planning with invoice creation. 

Project Oversight  

• Work hand in hand with Project Management team on an as needed basis.  

• Create customer sales orders, initiate work orders, and ensure project documentation aligns with company standards. 

• Conduct internal cost analyses of completed projects, comparing historical costs against current proposals. 

• Forecast, schedule, and plan upcoming projects; support and/or lead cross-functional projects as needed. 

• Create and maintain harmonization of the Customer Interface process ensuring a seamless client experience. 

 Other Duties 

• Support adherence to company policies, procedures, and directives. 

• Perform additional duties as assigned. 

Competencies  

• Microsoft Office Suites 

• SAP experience required in SD, MM, WM or SD environment Licensure/Certifications 

Supervisory responsibilities  

• No direct supervisory responsibilities  

Work environment  

• Typical office and computer lab environment with frequent interruptions. 

• Exposure to loud noises including but not limited to airplane machinery and jet engines. 

Physical demands  

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally. 

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools minimally. 

• Sitting: able to sit for long periods of time in meetings, working on a computer daily. 

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Standing: able to stand for discussions in offices or on the production floor regularly. 

• Walking (including routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces regularly. 

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site 

Dress Code and Uniform  

• Well-groomed appearance  

• Adherence to department dress code  

Travel required  

• Travel: able to travel independently and at short notice. Will be minimal but will happen.  

EEO statement   

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.  

Other duties  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   

Required education and experience  

• Bachelor's degree in associated field Experience   

• Minimum five (5) years in customer support or MRO (Maintenance, Repair Operations)   

• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification. 

• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.