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Contact Centers

Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more

Job overview and responsibilities

• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
• Resolves customer conflicts requiring handling or service
• Arranges for ticketing and other special services
• Notifies customers of flight irregularities and changes in schedules
• Assists company employees in arranging business and personal travel plans
• Operates computer terminal equipment to access, input and retrieve information
• Sells consultatively

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

• High School Diploma, GED or education equivalent required
• Must be fluent in English and Spanish (written and spoken)
• Must be at least 18 years of age required
• Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.
• Must have valid US Visa and Passport
• Must be legally authorized to work in Mexico for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Prefer one year of experience in sales, customer contact, or other related work required