Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further!!

The Account Manager is responsible for managing a portfolio of accounts to achieve revenue targets and drive business growth using various distribution and sales channels. This role works closely with the Manager, Sales to develop and implement sales programs, strategies, identifying new business opportunities, and building strong relationships with customers and stakeholders within defined sales channels either leisure or corporate.

WORK HOURS: Office hours (weekends and evenings as needed)

LOCATION: 1055 Canada Pl

DEPARTMENT: Sales

COMPENSATION: Competitive wages, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, staff events and much more!

Responsibilities and Expectations

Drive new Business:

• Build strong business relationships, supported by goals & objectives to drive revenue growth within assigned account portfolio.
• Implement sales programs to maximize penetration of spanet segments, based on your account plans to achieve targets set for account portfolio.
• Identify and expand sales within assigned portfolio of accounts including finding new prospects in assigned sales channels.
• Be able to present and deliver new accounts on assigned sales channels
• Work closely with the rest of the sales team to support revenue generation

Account and Relationship Management:

• Analyze sales data, spanet trends, and customer feedback to continuously improve sales strategies and identify areas for revenue growth.
• Identify areas to cross/upsell to maintain an increase revenue.
• Maintain relationships with top clients and stakeholders within assigned account portfolio.
• Handle conflicts or issues that may arise with examples of bookings, payments, etc. within account portfolio
• Understand the customer needs and objectives

Cross department projects:

• Collaborate with other departments across the company to action projects.
• Communicate applicable changes accordingly (third party agencies, etc.)
• Review and discuss any spaneting collaborations, to drive new business or expand business within existing accounts.

Project, team management and Administration:

• Develop and implement sales & programs plans
• Development and implement account plans

Other duties:

• May be asked to carry out additional tasks, projects, or responsibilities as required, in alignment with the scope and level of the position, to meet changing business needs.

Qualifications/Assets

• Bachelor’s degree in spaneting, Communication, business or related fields
• Experience in hospitality industry/tourism an asset
• Proven sales and account management experience (5 + years)
• Successful previous experience as an account manager consistently meeting or exceeding targets.
• Coastal BC and the spanets in which Harbour Air operates.
• Proven ability to multi-task and prioritize daily, weekly, and monthly assignments
• Genuine commitment to providing superior customer service and ensuring a positive travel experience for passengers
• Provide guidance and training to third party providers
• Strong communication and interpersonal skills
• Multi-tasking; problem solving; project management; and organizational skills
• Maintaining composure and professionalism in stressful situations
• Attention to detail

ABOUT HARBOUR AIR GROUP

Harbour Air is North Americas largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia’s coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world’s first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the worlds first fully electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit www.harbourair.com.

APPLY NOW: Apply directly through the appropriate link

DEADLINE: Open until filled

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodation in relation to the job selection process is available upon request. If you require any accommodation, please email us at jobsharbourair.com and we’ll work with you to meet your accessibility needs.