Responsibilities

Duties/Responsibilities:

• Will have direct contact with external customers and Parker salespeople.
• Will give Customer price quotations and process credits.
• Keep appropriate departments informed of customer requirements and problem areas.
• Process internal and external emails, schedules and releases on a timely basis.
• Responsible for entering customer’s purchase orders via mainframe.
• Responsible for entering customer complaints and ATRs.

Qualifications

Required Skills/Abilities

• Excellent communication skills both written and verbal.
• Proficient in the use of personal computer and mainframe programs.
• Excellent telephone and general communication skills.
• Excellent math skills.
• Sensitivity in dealing with customer conflicts.
• Strong interpersonal skills.  Ability to effectively work with people in a team environment as well as various levels of the organization.
• Previous customer service experience is beneficial.
• High School Graduate with emphasis on office procedures, interpersonal communications and computer skills.
• Basic MS Office Programs.

Education and Experience: 

• Previous customer service experience is beneficial.
• High School Graduate with emphasis on office procedures, interpersonal communications and computer skills.

Closing Statement

Additional Comments:

The job description is intended to describe the general nature of this position and is not an all-inclusive list of duties performed by employees assigned to this position.  The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. 

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination