Summary and Objective
The Sales Support / Client Service Agent plays a critical role in ensuring that every wholesale and network sale is executed flawlessly from quote acceptance through trip completion. Agents provide frontline support to Sales Representatives and direct service to reseller partners.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Serve as the primary point of contact for clients and resellers after booking.
- Coordinate all aspects of trip execution, including scheduling, documentation, and client communication.
- Support Sales Representatives by preparing trip alternatives, routing inbound inquiries, and maintaining CRM accuracy.
- Ensure error-free data entry and timely updates in sales and operations systems.
- Track and resolve service issues promptly, escalating as necessary.
- Contribute to continuous improvement of support processes, tools, and customer experience.
Skills and Abilities:
- Being a self-starter who is highly motivated with strong initiative
- Interpersonal skills with an emphasis on strong communication skills in both oral and written forms
- Effective time management
- Attention to detail
- Focus on excellence
- Adaptability
- Professionalism in hard conversations
Other cognitive processing
- Memorization
- Reasoning and connecting ideas
- Adept quick learning
- Problem finding and solving
- Multi-tasking
- Detail orientation
- Selling, negotiation and communication skills
- Prioritizing, time management and organizational skills
- Great relationship management skills and openness to feedback
- Maintain metrics and analyze data to assess performance and implement improvements
- Ability to meet cost, productivity, accuracy and timeliness targets
Competencies
- Microsoft Office Suites
- Airtable or similar web-based productivity tools & CRMs
- Call center & phone functionality
Work environment/Schedule
- Indoor office environment
- Sales Support Agents will work shifts as assigned to maintain client coverage and service levels. Shifts span 7 days per week between 0700 and 2300, and scheduling will be managed to balance business needs with fair distribution of hours..
Physical demands
- Ability to read, comprehend, and speak English clearly
- Adequate hearing ability for engaging in verbal communication
- Ability to sit, stand, and walk for extended periods
Dress Code and Uniform
- Well-groomed appearance
- Adherence to department dress code
- While on work-related business trips, wear branded attire or adhere to a dress code that aligns with the brands identity.
- Represent the brand with pride, ensuring that your appearance reflects the values and professionalism of the organization.
Affirmative Action/EEO statement
flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. In addition, flyExclusive will not permit harassment – sexual or nonsexual – of any employee or applicant for employment. flyExclusive must make employment decisions in accordance with merit system principles contained in 5 U.S.C. 2301.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.