Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The primary responsibility of this role is reaching new heights, teamwork and making a meaningful contribution. This role is responsible for contributing revenue generation, responding to customers’ needs promptly, courteously, and professionally and assisting Sales Account Managers in day-to-day business. The Sales Support & Group Desk Agent position is also a great career opportunity to grow.
Responsibilities:Handle inbound calls from contracted Leisure travel agencies, TMCs and Corporates while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other products.Handle group quotations, reservations, PNR claims, issuance verification, Group ACM/ADM, incentive group contract creation and record management.Support for agency and corporate contracting processes with Sales Account Managers. Perform periodical proactive emails and calls, collect OAs’ competitive information, and report spanetplace intelligence.Help promotional events/seminars conducted by sales team.Handle RSVPs and co- hosts customers at local AC sales events and supports office administration.Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction, and support B2B and B2C communications.Identify the contents of the CR case and communicate with the HQ team and the customer.Support in coordinating and organizing major trade shows and industry sales and spaneting events, manage promo pass tickets and ticket requests, and attend trade/consumer events.Collaborate with multiple stakeholders across regions or departments to align AC global sales and spaneting strategy.Assist with any other ad-hoc tasks or projects assigned by General Manager or other superior.Support in generating commercial plans, reports, updates, monitor spanet trends and opportunities.Ensure AC corporate policy and stands are upheld in all fare and rule distribution, ticketing policies and local procedures.Fulfill Salesforce application standard in capturing, tracking, resolving and monitoring daily activities as well as proactively perform Weekly Sales Updates. Promote and contribute to a harmonious, cooperative and flexible work environment.
NOTE: ACTUAL DUTIES AND RESPONSIBILITIES MAY INCLUDE ANY OR ALL OF THE FUNCTIONAL DUTIES AND RESPONSIBILITIES LISTED ABOVE PLUS ANY OTHER RELATED TASKS AS ASSIGNED BY THE EMPLOYEE’S SUPERIORS.QualificationsBachelor’s in administration or the equivalent.Previous airline or travel industry experience preferred.Working knowledge of computer applications and internet.
Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic RequirementsBilingual (English and Korean)
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
