At Surf Air Mobility, were transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB TITLE: Airline Technical Writer

DEPARTMENT: Flight Operations

REPORTS TO: Manager, technical Publications

FLSA: Exempt

Location: Dallas, TX HQ

The principal role of the Airline Technical Writer is to create and maintain a suite of flight-related publications which must comply with FAA and Company guidelines, and with established industry safety standards. Airline Technical Writers individually and collectively contribute to the safety of flight by producing accurate, timely, and standardized publications.

This role offers a hybrid work model, with a core requirement of three days a week on-site in our Addison office and the flexibility to work remotely on the other two days, with the option to work in-person on an as-needed basis. Essential Responsibilities include but are not limited to:

• Responsible for the revision and publishing of assigned manuals, including working directly with subject matter experts to identify necessary changes, authoring content in MS Word or other format, participating in regulatory review meetings, ensuring content standards are met, meeting established deadlines, distributing content through an MDM, intranet and other locations where required
• Responsible for performing QA reviews/proofing of content produced by peers to ensure content standards are met and all identified changes are incorporated as intended
• Responsible for assigning, tracking, creating and submission of new and revised content to the regulatory authority for approval
• Maintain an archive of changes, and published manuals in accordance with company record and retention policy
• Coordinate printing and distribution of hard copy products with print vendors, operational, engineering, and planning departments

Job Requirements:

• High school diploma or equivalent
• Technical writing, publishing, computer-science, or aviation-related experience
• 3+ years’ experience as a technical writer/editor, or relevant experience in a related or complementary field
• Experience with Word, SharePoint, Microsoft office and Adobe products
• Detail-oriented, reliable, punctual attendance, ability to meet deadlines
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications:

• Bachelors degree
• Experience managing aviation documentation
• Experience working with an Electronic Flight Bag (EFB) Program
• Experience with Comply 365 or other document management and distribution tools
• Understanding of FARs, aviation terminology and airline operations
• Aviation Experience
• Experience in Part 121 or Part 135 operations

Miscellaneous Requirements:

• Must be able to pass a 10-year background check and pre-employment drug screen as required by airline regulations and company policies.
• Must be at least 18 years old.
• Must be authorized to work in the U.S. per the Immigration Act of 1968.
• Southern Airways participates in E-Verify.
• Fluency in English.
• Valid driver’s license and reliable transportation.
• Computer, office equipment, phone skills.
• Ability to work within a 24/7 operation, including holidays.
• Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.

Benefits:

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
• Retirement Plans: Employees can enroll in our company’s 401(k) plan.
• Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
• Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
• Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises
• Addison Office Amenities include: full free on site gym, two indoor pickleball courts, game tables in lobby, on-site day care through Kinder Care, on-site coffee shop, on-site café, free underground parking, easy access to Tollway and George Bush, and great location near restaurants in Addison.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Surf Air Mobility participates in E-Verify.